Voice over IP (VoIP)

Ook has extensive experience deploying fully converged networks that leverage the convenience and capability of Voice over IP (VoIP). We leverage the Voxter Communications (an Ooma Company) global platform, to provide our clients with resilient, enterprise-grade VoIP services, but with a boutique-style approach.

Why Deploy a VoIP Solution?
  • Reduced cost
  • Expanded features, services and mobility
  • Easy to manage
  • Increased geographical presence (virtual numbers)
Why should I engage Ook for my VoIP services?
  • We use the same VoIP infrastructure that we offer our clients
  • We can manage your full-stack network (endpoints, switching, routing)
  • We are nimble and provide service with amazing turn-around times
  • Our personal attention cuts above the noise

We’d love to hear from you if you require VoIP services for your organization.

With our VoIP service, we offer several types of “seats” (seat: the subscription required for each staff member). Below is a description of each seat type. For cost information, please contact us.

Basic Seat ($19/user/mo):

  • Outbound Local/Toll Free Calling Only
  • No Direct Inbound Calling (DID)
  • No Voicemail
  • Call Waiting
  • Call Transfer
  • Three way Calling
  • Distinctive Ring

Standard Seat ($29/user/mo):

  • Full Suite of on-phone applications including Conference Call Manager, Presence, Visual Voicemail, and more
  • ‘Unlimited’ US/Canada Long Distance
  • Advanced voicemail (with voicemail-to-email and web-based voicemail access)
  • DID (Direct Inward Dial) Phone Number
  • End-User Extension Settings/Call History Web Interface
  • Call Forwarding
  • Call Waiting
  • Call Transfer
  • Three way Calling
  • Distinctive Ring
  • Custom Music on Hold
  • Click-2-Dial Call Control (if using Reseller Call Manager)
  • Google/Exchange Contacts Integration
  • Find Me – Follow Me (one number for all your phones)
  • Hot Desking (aka login/out of your phone to another without moving the phone)
  • Mobile Bridge (iOS, Android, Cell Phone – access to call management features)

Premium/Executive Seat ($39/user/mo):

  • All Basic and Standard Seat Features Plus…
  • Instant Messaging
  • Queue Member Participation (e.g. Sales/Support Call Queues) and Call Queue Statistics & Reporting
  • Intelligent ACD Call Routing
  • iOS (iPhone/iPad) device Integration
  • Remote Office/Work At Home Integration
  • CRM Screen-Pop Integration
  • Call Recording
  • VmX Locator

Custom Features:

  • Click-to-call Integration
  • LDAP / Active Directory Integration

Power users rejoice as the convenience of touch meets flagship functionality in this top-of-the-line Mitel 6873 SIP phone. Large 7-inch touchscreen colour display: 800×480 pixel LCD, touchscreen keyboard with choice of expansion modules, crystal clear HD audio, up to 24 lines with two dedicated line keys with LED.

The Mitel 6867i is designed for the enterprise user. This fully-featured desktop phone offers flexibility and reliability for those with heavy phone and network requirements. Support for up to 24 lines when connected to an expansion module, large 3.5” color backlit LCD display, 6 programmable keys, 4 programmable context sensitive keys.

The Mitel 6869i is designed for the power user with heavy demands, this SIP phone is a robust device with maximum functionality. Largest 4.3″, 480×272 pixel color backlit LCD display, 12 programmable soft keys, 5 programmable context sensitive keys, Support for up to 24 lines.