VoIP Seat Types

With our VoIP service, we offer several types of “seats” (seat: the subscription required for each staff member). Below is a description of each seat type. For cost information, please contact us.

Basic Seat:

  • Outbound Local/Toll Free Calling Only
  • No Direct Inbound Calling (DID)
  • No Voicemail
  • Call Waiting
  • Call Transfer
  • Three way Calling
  • Distinctive Ring

Standard Seat:

  • Full Suite of on-phone applications including Conference Call Manager, Presence, Visual Voicemail, and more
  • ‘Unlimited’ US/Canada Long Distance
  • Advanced voicemail (with voicemail-to-email and web-based voicemail access)
  • DID (Direct Inward Dial) Phone Number
  • End-User Extension Settings/Call History Web Interface
  • Call Forwarding
  • Call Waiting
  • Call Transfer
  • Three way Calling
  • Distinctive Ring
  • Custom Music on Hold
  • Click-2-Dial Call Control (if using Reseller Call Manager)
  • Google/Exchange Contacts Integration
  • Find Me – Follow Me (one number for all your phones)
  • Hot Desking (aka login/out of your phone to another without moving the phone)
  • Mobile Bridge (iOS, Android, Cell Phone – access to call management features)

Premium/Executive Seat:

  • All Basic and Standard Seat Features Plus…
  • Instant Messaging
  • Queue Member Participation (e.g. Sales/Support Call Queues) and Call Queue Statistics & Reporting
  • Intelligent ACD Call Routing
  • iOS (iPhone/iPad) device Integration
  • Remote Office/Work At Home Integration
  • CRM Screen-Pop Integration
  • Call Recording
  • VmX Locator

Custom Features:

  • Click-to-call Integration
  • LDAP / Active Directory Integration